/ DEVELOPER SUPPORT & AI AUTOMATION ENGINEER @ SALESFORCE

I build AI-powered tools that cut manual work

Support & automation engineer with 3+ years in high-availability operations and root-cause analysis. I ship LLM / agentic-AI automation such as browser extensions, real-time assistants and multi-step pipelines in Python, TypeScript, React and Node.js.

See my work → Trailblazer profile

Years experience

Salesforce certs

/ ABOUT ME

Engineer who turns messy manual work into automation

I'm the primary escalation point for complex, high-severity incidents at Salesforce, but my edge is that I don't just fix problems, I automate them away.
I've shipped internal tooling and LLM pipelines that cut repetitive review time for whole teams.

Connect on LinkedIn →

Diploma in Electrical Engineering (Germany), now building at the intersection of support, developer tooling and applied AI. I care about performance, clean architecture and shipping things people actually use.

Currently going deeper on backend, infrastructure and agentic AI building a full-stack personal AI hub end-to-end.

Languages

· (Native): Spanish, Catalan & English
· (Fluent): German
· (Intermediate) French, Japanese, Arabic

Experience with

/ MY SKILLS

Tech I build with

Full-stack across Python and the JS/TS ecosystem, plus applied-AI: LLM integration, agentic & multi-step pipelines, Chrome extensions (MV3), REST & GraphQL.

JavaScript / TypeScript

Typed, production apps. Salesforce JS Developer I certified.

React

React 19 SPAs with reusable typed component layers.

Node.js & Python

REST APIs, Flask backends, automation scripts, data pipelines.

Applied AI

LLM integration, agentic pipelines, prompt design. Agentforce AI Specialist certified.

/ SELECTED WORK

Projects I've shipped

Browse GitHub →

A few personal builds. Day-to-day I also build internal developer-productivity tooling and AI triage pipelines that stay behind the company firewall.

React 19 TypeScript Firebase GraphQL

SkyAnime — Media Discovery App

Responsive SPA over AniList (GraphQL) & Open Library (REST) behind a typed media layer. Firebase Auth, per-title watchlists, drag-and-drop ranked lists, module caching & debounced search.

Chrome MV3 LLM API JavaScript

Real-Time Meeting AI Assistant

Chrome extension that captures live meeting captions via MutationObserver, detects questions and streams context-aware LLM suggestions in real time. Privacy-conscious: conversation data stays in-memory only.

Tailwind JavaScript Flask

This Portfolio

Hand-built with Tailwind, scroll-reveal animations, optimized WebP assets and reduced-motion accessibility. Served by a small Flask backend.

/ MY EXPERIENCE

Where I've worked

3+ years in high-availability operations, incident management and automation.

Developer Support Engineer · Salesforce

Jul 2023 – Present · Dublin

Primary escalation point for complex, high-severity incidents across customer and internal codebases.
Built an LLM-driven case-triage pipeline that ingests cases, redacts PII, classifies & prioritizes, and generates structured summaries with next actions cutting manual review time on inbound queues.
Built internal developer-productivity tooling (Chrome extension, MV3) adopted by the support team for queue triage, presence and alerting.
Debug RESTful APIs and backend services from network logs; author KB articles & troubleshooting standards.

Team Coordinator / SME · Accenture

Sep 2022 – Jul 2023

Lead SME for technical troubleshooting under a strict 1-hour turnaround.
Led root-cause analysis on complex workflows to prevent incident recurrence.
Built automated reporting with SQL & custom scripts for productivity metrics; mentored junior staff.

Certifications & education

7 Salesforce certifications · Electrical Engineering Diploma (BBZ Mölln, Germany)

AI Specialist (Agentforce) JavaScript Developer I Platform Developer I Platform App Builder Data Cloud (Data 360) Sales Cloud Platform Administrator